Routine Appointments

You can request a routine appointment in the next 7 days by:

  • Completing an online form.
    We will respond when we are open. We are open Monday to Friday, 8am to 6.30pm
  • Phone
    Monday to Friday, 8am to 6.30pm
  • Visiting the surgery and speak with a receptionist
    We are open Monday to Friday, 8am to 6.30pm
  • Using the NHS App to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. All patients have the right to chose the preference practitioner that they see as we have a variety of clinicians that work within the practice, whether that be directly through the practice or staff that work within our Brentworth PCN (Primary Care Network of Brentford and Isleworth GP practices) such as Physician Associate, Advanced Nurse Practictioners, Pharmacists, Physiotherapists, Social Prescribers, Practice Nurses, Paramedics etc. Please note that for urgent on the day appointments we may not always have all clinicians or specific GP’s available but we will always try to accommodate your requests where we can.

Urgent Appointments

You can request an urgent appointment for today or tomorrow (Monday to Friday) by:

  • Phone
    Monday to Friday, 8am to 6.30pm
  • Visiting the surgery and speak with a receptionist
    We are open Monday to Friday, 8am to 6.30pm.

Home Visits

Should you be a patient that is registered as housebound for a clinical reason, we do offer the option of home visits from our GP’s and clinicians for your medical care. Only those that are shown to be in a clinical need of being registered housebound will be eligible. If this information was not provided at registering or your situation has changed and you feel that you are now clinicially housebound (or bedbound) please speak to a member of our team to ensure that this information is reflective on your medical records. If you call for an urgent appointment on the day, we will always arrange for you to speak to a GP or clinician to discuss your symptoms over the phone in the first instance (depending on the symptoms, you may be asked to send through a photo of the issue if this is something you are able to do and if of course this is relevant to your symptoms mentioned when booking – phoeos will assist the GP or clinician during the consultation) Should the GP or clinician decide that a home visit is needed, you will be informed of this. Please be aware that it may not always be a visit from the GP as it may be more appropriate for one of our other clinicians to visit you at home (this could even be one of the paramedic team members that we have working within our PCN) If you have any further queries on this please speak to a member of the practice team who will be more than happy to help.

Your Appointment

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us we may offer you a consultation:

  • By phone
  • Face-to-face at the surgery
  • On a video call
  • By text or email

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

We usually provide a telephone appointment and then offer a face-to-face appointment if needed.  However, if you prefer a face-to-face appointment, please tell us. 

If you need help with your appointment, please tell us:

  • If there’s a specific doctor, nurse or another health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need an interpreter
  • If you have any other access or communication needs.


We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required. 

This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time. 

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined. 

 The role of a chaperone: 

  • Maintains professional boundaries during intimate examinations. 
  • Acknowledges a patient’s vulnerability. 
  • Provides emotional comfort and reassurance. 
  • Assists in the examination. 
  • Assists with undressing patients, if required. 

Cancelling or changing an appointment

It is your right and responsibility as a patient to inform us if you are unable to attend your appointment for any reason, or the health problem for which you booked your appointment has cleared up, please remember to cancel your appointment. If you no longer need your appointment or can no longer attend for any reason, this will ensure that the appointment is available for other patients that may need this appointment. You can find further information on this here Your Rights and Responsibilities

You can telephone the practice directly to cancel your appointment or log in to SystmOnline and cancel the appointment there.

Non-urgent advice: Please note

You cannot email the practice to cancel your appointment as we cannot guarantee the email will be read in time to do this.

If you are cancelling an appointment for another day, please cancel your appointment by:

  • Phone
    – Monday to Friday, 8am to 6.30pm
  • Visiting the surgery and speak with a receptionist
    – We are open Monday to Friday, 8am to 6.30pm

When we are closed

NHS 111

If you are very unwell and you cannot wait until the surgery has opened, please call NHS 111 by dialling 111, and they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed. The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.

Late Night Pharmacies

As qualified healthcare professionals, community pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional.

All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

You can find out your nearest open pharmacy on the website.  Once you have searched for the location, you can select ‘only show pharmacies open now’ if you are searching outside of usual business hours.

Extended Access Service

Our GP Surgery works in partnership with other local GP Surgeries to provide extra appointments in the evenings and weekends. This helps to make more appointments available for our patients if we are fully booked. It also helps provide flexibility for patients who may need to arrange an appointment in the evening or at weekends if we are not open. 

Our team may offer you an appointment with the extended access service if you need an appointment before we can provide one. If you would prefer an evening or weekend appointment, please tell us when requesting an appointment, and we will try to arrange this where possible. You can also tell us if you prefer a telephone, video or face-to-face appointment.

Our extended access service is provided by the following GP surgeries. You can visit their website for details on how to get there if you are given a face-to-face appointment. 

Hounslow Treatment Care Centre

Hounslow Urgent Treatment Centre is staffed by experienced GPs, nurses, emergency care practitioners, healthcare assistants and other healthcare practitioners.

This is an urgent treatment service and should only be used if you require urgent medical attention and cannot be seen by your registered GP.

The centre treats minor injuries and illnesses that require urgent treatment. On arrival at the urgent treatment centre, you will be assessed and treated in order of the priority of your condition.

If your condition is urgent and requires immediate attention, you will be seen by an appropriate clinician in the urgent treatment centre.

If your condition is not urgent or immediate, you will be referred back to your GP.

If appropriate and necessary, you will be referred to the Emergency Department which is located next to the urgent treatment centre.

You can find out more information and download a patient leaflet on the Hounslow and Richmond Community Healthcare Trust website.