SystmOnline
Ordering Repeat Prescriptions
Repeat prescriptions are medications which appear on your prescription slip which the doctor would like you to continue on a regular basis. Your list can also be found on your online account. Some patients may be eligible for a repeat dispensing prescription to be arranged, this is when the GP will authorise a number of months of medication to be sent to your nominated pharmacy so that you can simply attend your pharmacy and collect the medication each month instead of needing to request – this service is only available to some patients and for certain medication, for further information please speak to one of our pharmacists or GP’s. Please note that all repeat prescription requests take 2 working days to be complete so please order your medication with enough time. Medication can only be issued 7 days prior to its ‘due date’ noted on your records.
How to Request a Repeat Prescription
Repeat prescriptions may be ordered in 2 ways:
- Online
You can order your repeat prescriptions via SystmOnline on a computer, tablet or smartphone. This can also be done via the Airmid App or NHS App on your smartphone or tablet. - Via Email
You can send us an email on [email protected] stating your full name, date of birth or NHS number and listing the names of the items that you require. - In Person
Tick the boxes on your green repeat medication slip, OR, write a note stating what medications you would like and drop it off or post it to the surgery. Please only order medications that you need. - Nominated Pharmacy
There are a limited number of patients that are eligible for this service. Please speak to your nominated pharmacy directly for further information.
Collecting your Prescription
All prescriptions will be sent to your nominated pharmacy electronically where possible.
For some/few medications, the prescription must be printed off and taken to the pharmacy in person. You will always be notified if this is the case for your prescription.
- NHS prescription charges – NHS (www.nhs.uk)
- Save money with a prescription prepayment certificate (PPC) – NHS (www.nhs.uk)
- Find a pharmacy – NHS (www.nhs.uk)
Questions about your Prescription
If you have questions about your medication, your local pharmacists can answer your questions on prescription and over-the-counter medicines.
You can also contact us at the surgery in two ways.
- Phone our pharmacist after 10am on 0123 445 6678
- Fill in an online form
Medication Reviews
If you have a repeat prescription, we will ask you to come in at least once a year for a review. Please make sure you book a routine appointment when we ask you to come in for your review.
You can do this in three ways.
- Use an online form.
- Phone us Monday to Friday, from 10am to 6.30pm.
- Visit the surgery and speak with a receptionist, Monday to Friday from 10am.
Prescription Charges
Find out more about prescription charges on nhs.uk.
About Pharmacists
Pharmacists are experts in medicines who can help you with minor health concerns.
As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains. You can find out more about this service here NHS England » Pharmacy First
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Disposing of Old Medicines
If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Instead, take it to your pharmacy to be disposed of safely.
Disposing of Sharps Bins
If you have been given a sharps bin you can contact the practice and we will arrange for a sharps bin collection referral to be processed to the local council. Please do not bring sharps bins to the practice as we will not be able to arrange disposal of these.
Over-the-counter medicines
Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?
Following national guidance from NHS England, our GPs are asked not to prescribe these medicines (there are some exceptions, see the below link), including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.
Your GP will not generally give you a prescription for over-the-counter medicines for a range of minor health concerns. Instead, over-the-counter medicines are available to buy at your local pharmacy.