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* The Albany Practice *

The Albany Practice
Brentford Health Centre
Boston Manor Road
Brentford
Middlesex TW8 8DS

Tel: 020 8630 3838
Fax: 020 8630 3814
 

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Seeing the Doctor

Please help us to help you: If the doctor or nurse has asked to see you again, please make the appointment before you leave the surgery, don’t wait until the day you need to be seen.

Surgeries by appointment:
We are also offering extra surgeries on Thursdays from 7am - 8am and 6.30pm - 7.45pm which are rotated between Dr Crowe, Dr Baxter and Dr Bath.

DOCTOR                                                     SURGERY TIMES

   Monday              Tuesday            Wednesday           Thursday             Friday

DR A CROWE 08.30 - 11.10

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10.00 - 12.00

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08.30 - 11.30

16.00 - 18.30

08.00 - 10.40

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DR R BAXTER 08.30 - 11.20

15.00 - 17.30

08.30 - 11.20

15.00 - 16.50

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08.30 - 11.15

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08.30 -11.30

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DR M BATH -

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08.40 - 11.00

15.00 - 17.00

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09.00 - 11.30

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08.30 - 11.30

15.00 - 17.20

DR T SINCLAIR 08.30 - 11.30

14.00 - 16.00

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08.30 - 11.00

16.00 - 18.00

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DR L RAJ 09.30 - 11.30

16.00 - 18.00

08.30 - 11.30

15.00 - 17.30

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08.30 - 11.00

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08.30 - 11.00

15.00 - 17.00

DR M SINGH -

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9.20 - 11.50

15.00 - 16.50

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9.20 - 11.50

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Type of Appointment When you can book For whom Comments
       
Pre-bookable Up to 4 weeks in
advance
Doctor/Nurse Book by phone or in person.
Use these when you are happy
to wait but know you need a
specific time for a specific doctor.
Half our appointments are like this.
First come, first served.
       
Same-day On the day Doctor Book by phone after 8.30am or attend in person from 8.00am.
First come, first served.
If all appointments have been filled,
please ask to speak to the duty doctor,
who will see you as necessary.
 
       
Telephone Up to 4
weeks in advance or on the day
Doctor/Nurse All doctors have daily telephone
appointments (5 each) to discuss such things as results, general advice or to review ongoing problems.

Same-day appointments
If, by the time you call, there are no remaining same-day appointments available, you will be given the opportunity to speak to the duty doctor on the telephone. He or she will either resolve your problem on the phone or will arrange for you to come in and be seen. This will either be on the same day, in an ‘urgent’ slot which has been reserved for such incidences, or within the next few days if more appropriate. Obviously, for urgent medical problems, it may not be possible for you to see your usual doctor.

Messages
You can leave a message for your doctor but, unless urgent, he or she cannot guarantee to respond the same day.

Length and Content of appointments
All appointments with doctors are for 10 minutes and are usually for one problem only. If you think you will need longer than 10 minutes, please speak to the receptionist.

Continuity of care for long-term medical problems
We believe that continuity of care is very important, particularly for people with long-term medical problems. We also appreciate that you like to be able to see the doctor or nurse of your choice. We therefore encourage you to book your appointments in advance where possible. As several of the doctors work part-time and are not available every day, it may be advisable to share your appointments between two doctors at the surgery. If you have problems getting an appointment to see your usual doctor, please discuss this with reception; we will do our very best to accommodate you.

Cancellation of appointments
Please be sure to let reception know as soon as possible if you cannot keep, or no longer need, your appointment. Someone else may need it.
 

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